• - PI period of Validity:14 days
• - Payment [of any way] is to guarantee the order reservation
• - If goods were failed to be shipped for any reason from our side, deposit to be returned as TT or credit note upon customer’s request
• - Container Quantity: 5% more or less is allowed
• - Documents draft should be ready within 7 days of the ETD
• - Original documents or TR need at least 5 working days after balance received
• - For all the offers of quantity more than 20GP container, if the buyer wishes to buy only 20GP container, extra charges maybe applicable
• If the buyer decides to cancel the order after paying the deposit, for no apparent or unconvincing reason, charges may apply 

•   - T/T: 30% as deposit, 70% balance to be paid right after the copy of the original documents are sent by email
• - T/T 100% against documents copy is acceptable for certain loyal customers, any customer wishes to get the privilege will be researched and discussed for approval 
• - L/C: at sight is acceptable, minimum amount of the order to accept the L/C payment is USD16,500, clients must send the draft first so the L/C terms to be negotiated before issuing the final L/C, negotiating the terms and finalizing the L/C should not take more than 5 working days
• - O/A: customers who were approved for O/A must sign and stamp the PI and send it back scanned in clear image/pdf file
• - Containers must be released to the client once TRIO PLUS receives the full balance payment [Check above section for period required], balance need to be paid two weeks before ETA.
• - If the containers arrive the destination port and payment is not yet received, TRIO PLUS has the right to change the consignee and redirect the goods to other clients, original buyer will be subject to charges
• - If the containers were released to the client while payment was not received, the client, the forwarder/agent and the shipping line will be legally liable
• - Normal lead time is 45 days after deposit received, but it will depend on season

• - All orders will be inspected by  in-house QC before shipment
• - Quality level is AQI 2.5 or criteria must be specified by the customer upon order confirmation
• - QC report will be sent to the buyer upon request
• - Clients are free to assign their own inspection or a third party QC after deposit
• - Special Packing and shipping marks are subject to extra cost if needed

• - All complaints must be supported with photographic proof and any evidence to support the client’s case
• - Quality issues are on the party who arranges the inspection
• - Missing quantity must be reported immediately, replacement or credit to be issued for the client
• All complaints and reported issues must be submitted within 6 weeks of the ETA, any complaints after this period is subject to dismissal  

· Above terms are subject to update as we see fit